At Excellent Windows, Doors and Conservatories, we are dedicated to providing exceptional products and outstanding customer service. Our commitment to quality and customer satisfaction is at the core of everything we do. This page is designed to help you understand our service expectations, familiarise yourself with our terms and conditions, and easily request service calls. Whether you need installation, maintenance, or repair services, our skilled team is here to assist you every step of the way.
We aim to address service requests as promptly as possible, with a service call lead time of approximately 4 weeks. If we already have teams working in the area, we may be able to arrange a suitable time even sooner.
We prioritise safety issues and breakages to ensure our customers homes remains secure and functional. Our goal is to visit you as soon as we can, providing reliable and efficient service. We ask for understanding in your service expectations if there are delays due to the need to order additional parts for your repair.
Every installation we complete is fully covered by our 10-year insurance backed guarantee. If for any reason, there is a problem with your product or the installation, we will put things right at no extra cost.
If the fault is not covered by the guarantee, or if the product has been neglected or improperly maintained according to the maintenance instructions, there will be a charge.
Please complete the form below, and a member of our service team will contact you.
Including pictures can help us address your issue faster and may allow us to assist you remotely. This can lead to a quicker resolution and potentially save on service call out charges.
Whether you would like more information or have any questions regarding our services or products, please feel free to contact us directly. Alternatively, you can use the enquiry form provided, and a member of our team will deal with your query as soon as possible.
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Registered in England & Wales No. 07055088
Registered Office: Unit 16 Folly Farm, Kingsclere Road, Tadley, Ramsdell, RG26 5GJ