1. Our Ten-year Insurance Backed Guarantee* on every Network VEKA registered installation… assuring you of complete peace of mind from the moment you request your guarantee
  2. Our Deposit and Staged Payment Protection Guarantee** on every deposit paid and/or staged payment made on every Network VEKA registered installation, where your installer asks for a deposit or staged payments. (Be sure to complete your Deposit Protection and Staged Payment Guarantee request form) …backed by an insurance policy in our name
  3. Your installation company’s own Product Guarantee of up to ten years, that tells you exactly how your installation and its components are covered if it is maintained within the company’s Terms and Conditions… you wouldn’t expect any less
  4. Every Network VEKA installer and surveyor will be trained to our strict standards… ensuring every installation is up to our specification
  5. Every Network VEKA registered installation complies with all Building and Fire Regulations… keeping you on the right side of the law
  6. Every Network VEKA customer receives a confidential Customer Satisfaction Questionnaire… to make sure we know every member gets it right every time
  7. Every PVC-U frame in a Network VEKA registered installation is made using extrusions from VEKA plc… your assurance of world-beating quality at the heart of every frame
  8. Every PVC-U frame in a Network VEKA registered installation is manufactured by an approved Network VEKA manufacturer member… assuring you an unbroken chain of quality from factory to your home
  9. Every employee who visits you must carry a current Network VEKA Identity Card, with photograph… so you can be sure they are who they say they are
  10. Every member company has been vetted for financial stability before we even allow them to join Network VEKA… we make sure we trust them before we ask you to.

* The Network VEKA Insurance Backed Guarantee and Deposit and Staged Payment Protection Guarantees are guarantees given by us and backed by insurance policies in our name, covering our liabilities under our guarantees.

** Our Insurance Backed Guarantees are subject to certain limits and conditions, full details of which are available on request from your Network VEKA installer or by telephoning 01282 473170 The certificate holder is liable for the first £100/€150 of any claim under Insurance Backed Guarantee.


Guarantees

veka_guaranteesNetwork VEKA offers a unique series of guarantees to provide homeowners with complete peace of mind.

Our members eliminate the stress and worry associated with finding a contractor to carry out home improvements because homeowners know that only the very best, most professional companies are accepted into Network VEKA.

Network VEKA is famous for offering an impressive Ten Year Insurance-Backed Guarantee which protects homeowners’ investment even in the unlikely case that their installer ceases to trade. This is one of the most unique guarantees within the industry, it sets out clearly what is covered and what isn’t. There is no small print and no hidden catches – everything is open and up-front.

As well as this insurance-backed guarantee, Network VEKA also offers a deposit protection guarantee and a cast iron commitment to offering products of the highest quality, fitted to the highest standards.


 

Deposit Protection

…covered by a comprehensive indemnity guarantee

On registration with Network VEKA, your deposit will be covered by the Network VEKA deposit and staged payment protection scheme which every Network VEKA dealer is obliged to register you with. This means that in the event that one of our members cannot complete the work, you are fully covered.

In the event that your installer cannot complete the work, the guarantee deposit protection and staged payment safeguards your deposit.

Call Network VEKA on 01282 473170 if you do not receive your deposit protection certificate within one week of paying your deposit or stage payment.


Insurance Backed Guarantee

Insurance backed guarantees for windows doors and conservatories

We have all heard of dodgy double-glazing firms ducking out of their guarantee obligations by folding the company and starting up again.

The modern remedy is the ‘insurance-backed guarantee’.

Insurance-Backed Guarantees work because the insurance company, not the window installer, takes responsibility for the guarantee in return for a one-off payment and so will honour it in the event the installer ceases to trade.

The guarantee, if you sell your home, is entirely transferable, which also offers you an added USP.

Network VEKA researched many IBGs before establishing their own, in order to make it the best possible guarantee available in today’s market.

The problem with most other schemes, is that when something goes wrong – the homeowner finds that it is so difficult to make a successful claim – the guarantee is practically useless.

Network VEKA’s ten year insurance backed guarantee ensures this is not the case, and protects customers in the unlikely event that the installation company ceases to trade.


Buying with Confidence

So, in a nutshell, what does Network VEKA mean to you?

Quite simply – total confidence – at every stage of your involvement with a Network VEKA member company, whether you are investing in doors, windows, conservatories or any other quality PVC-U product from the massive VEKA range. You’ll find that members’ sales consultants don’t hard sell; they advise.

The surveyor will make the preparations for your installation with the minimum fuss, but with the maximum accuracy and the actual fitting of your windows and doors will be an exercise in true craftsmanship. That is why Network VEKA and its members provide you with quality assurance and total confidence, while our competitors …just sell double glazing.

Remember – in the last 15 years alone, Network VEKA members have installed over £600million pounds worth of windows, doors and conservatories in over 160,000 homes.

You can trust in the fact that only the very best, professional and most trustworthy companies are allowed to join Network VEKA, which is why the Network allows all installers to offer a ‘cast iron’ Ten Year Insurance-Backed guarantee.

Network VEKA believes that this guarantee, exclusive to members, cannot be bettered in the industry. It sets out clearly what is covered and what is not. There is no small print and there are no hidden catches – everything is open and up-front. Installer members are only allowed to source their PVC-U products from a well-respected fabricator member of Network VEKA, using high-spec VEKA profile. This means you are guaranteed an unbroken chain of quality, right from raw materials – to your home.